The British Red Cross commissioned Community Research to engage with people with direct experience by major emergencies in the UK, including Red Cross staff/volunteers, the voluntary and community sector and members of the public who have lived experience of major emergencies. The research project focussed on the support received by affected people and the extent to which needs were met during and in the aftermath of the emergency.

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This is the first part of our new series looking at how to involve ‘seldom-heard’ people and communities in research. Through research, we want to help organisations understand how they can make sure that their goods and services benefit everyone, without leaving people vulnerable to poorer or inaccessible services that don’t meet their needs. It’s not always straightforward, so in this series we share our experience of how to involve people with different or extra needs in research.

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Online qualitative research can have a number of advantages over traditional face to face approaches. We are using this approach more and more often and here are our main observations:

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In January 2009 Community Research began trading in earnest, having been registered at Companies’ House six months before. The company began with one founding director, Rachel Lopata and with plans to make the most of the learning gained from over 15 years in market and social research and to deliver work with the help of a great network of skilled colleagues who were already freelancing or considering doing so. A great deal has changed in the last 10 years……

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We are delighted to have contributed to the GMC’s latest State of Medical Education and Practice Report. Our full research report will be published in the New Year but some of our emerging findings are covered in Chapter 3 of the GMC’s annual report.

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‘Trust’ as a concept, is increasingly on the agenda with media and the public questioning whether there is a ‘trust crisis’ in today’s world.

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