We have many years of experience in market research, community engagement and consultation. We seek the best ways to access and to listen to communities’ voices….and to help our clients to listen too. We assist clients by empowering and giving confidence to the communities they serve, so they can have their say. We are also people who value and have our own sense of community.
Rachel has over 20 years of varied experience in market and social research. She has extensive quantitative and qualitative research experience, as well as a close working knowledge of deliberative research and engagement techniques. Prior to setting up Community Research, Rachel worked at Director level for ORC International and for Opinion Leader Research.
Rachel formed Community Research in 2008. Since that time she has led the development of all of the company’s service offer. She has project managed the recruitment and development of online panels for Thames Water, South Staffs Water and the General Dental Council. She has also worked with all of Community Research’s health professions regulator clients, for example leading on a large number of very varied research assignments for The General Medical Council.
She has written and co-authored numerous published research reports. Rachel is a certified member of the Market Research Society and an approved associate of The Consultation Institute (TCI) for whom she Chairs the Advisory Board. She holds an honours degree in English Literature from the University of Birmingham.
Rachel is a keen scuba diver and co-founder of the marine conservation charity Sea-Changers, which she continues to work for, on a voluntary basis. She frequently participates in beach cleans at her favourite beach in North Yorkshire. She is a keen runner and a member of her local running club, Desford Striders. She also regularly participates in her local community’s Park Run for which she also volunteers.
Rebecca is a highly skilled researcher with diverse experience of managing projects on behalf of public, private and voluntary sector clients, having worked in the research industry for over twenty years. She joined Community Research in 2009 having previously worked at two research agencies, ORC International and Opinion Leader Research. At the latter, she headed up the health team, overseeing projects for numerous national and local health organisations and charities.
At Community Research, she works alongside Rachel on all the key accounts, including projects for water companies, universities and health regulators, amongst others. In particular, Rebecca has extensive experience of qualitative and deliberative methodologies, including research with carers and young, elderly and disabled people.
Rebecca is an affiliate member of the Market Research Society and an approved associate of The Consultation Institute (TCI), whose certificate in professional development she holds. She holds an honours degree in History and Politics from the London School of Economics.
Rebecca has a young son and, as a result, her communities tend to revolve around him – chatting to other mums on the school run and helping out at PTA fundraising activities, as well as supporting other fundraising events arranged by the Beavers group that he belongs to. She also tries to attend a local pilates class once a week if she has time.
Kate has over 15 years of market and social research experience, working for a leading management consultancy as well as more traditional research agencies and a charity.
She is well versed in qualitative and quantitative methodologies and has run projects for private, public and third sector clients. Recent work includes qualitative research to support the sponsorship strategy of Lloyds Bank and a consultation on the drug strategy for a local authority where she was required to access and interview homeless drug users.
Kate previously worked with both Rachel and Rebecca at Opinion Leader Research, managing both health and education related projects.
She holds a joint honours degree in Japanese and Management studies from the University of Leeds. Her work with charities has led her to become a member of the Social Value UK network.
Kate has two young daughters so her day-to-day communities revolve around both nursery and school, where she tries to help out by accompanying the children on class days out and volunteering at fundraising events. She has recently acquired an allotment and is trying to get the family involved in growing their own fruit and vegetables.
Lucy has 15 years’ experience designing and delivering mixed methods research gained across agency and client-side roles. She has particular expertise in deliberative techniques, campaigns and message development, and stakeholder research. Lucy has worked for a range of private, public and third sector clients including Thames Water and Ofgem.
Lucy previously managed research and insight at Allianz Insurance and for the Change4Life campaign at the Department of Health, as well as for research consultancies including BritainThinks and TNS BMRB. She also worked with Rachel and Rebecca at Opinion Leader. She has an undergraduate degree in Japanese from Oxford University and a Post Graduate Certificate in Ethnicity, Migration, Policy from Birkbeck, University of London.
Lucy has three young children and is an active member of the school community. She is involved in local community events, volunteering for her daughter’s Rainbows and at a local care home. She is also an avid reader and founded a book club in 2005 that she attends on a monthly basis.
Sue is skilled in all kinds of fieldwork, and in defining research and consultation requirements from small projects to public consultation on infrastructure projects. She worked in the utilities industry from 1997 to 2011.
At Thames Water, Sue established and built the company’s Public Consultations & Research team, providing a centre of excellence for all of the company’s customer research and consultations. She was also responsible for setting up Thames Water’s first customer and employee research panels.
In 2011 Sue left Thames Water and she now works with Community Research as one of our key Senior Associates, carrying out customer research for water industry and other clients.
Sue has an Honours degree in Language Studies from the Open University. She is a Registered Facilitator, CPD holder and Associate of the Consultation Institute and a member of the Market Research Society.
When she is not working, Sue volunteers as secretary for her local church, helps out with some of their activities and plays keyboard in a band. She likes to travel for work and holidays, and enjoys keeping fit by looking after her young grandchild, going to classes at her local gym, walking and producing fruit and vegetables from her garden.
Prior to joining Community Research as an Associate, Brian held senior positions with KPMG London, and was a Board Director and senior civil servant at Central Office of Information, the UK government’s strategic marketing agency, where he led the public engagement and strategic consultancy teams.
Brian specialises in qualitative and deliberative techniques, as well as stakeholder engagement. He is an experienced facilitator and convenor of group discussion, having designed and delivered some of the largest public engagement programmes ever undertaken by the UK government, covering issues such as new nuclear, health and social care, smart metering, and the adult skills agenda.
MBA qualified from Imperial College London, Brian is also an Associate of the Consultation Institute.
Recent projects include: a research based policy review of Welfare-to-Work policy for disabled individuals, stakeholder deliberative engagement programme investigating the support available to Armed Service Leaver families during transition to civilian life and stakeholder engagement to support a review of NHS outcomes measures in Wales.
As supporter social justice, Brian takes part in the annual sleeping rough event in support of Action for Children, which aims to reduce homelessness amongst young people.
Before joining Community Research as an Associate, Suzannah was Head of Public Engagement at the social research consultancy Office for Public Management. She held a similar role at the government communication agency, the Central Office of Information.
Her projects over the past few years have included deliberation on opt in vs opt out for organ donation; leading community forums around the HS2 route; running workshops on changes to urgent care services in London and a large simulation exercise around the impact of the Care Act on local authorities and care providers.
Before working in engagement, Suzannah was a strategic planner for the advertising agency Ogilvy, working on new product development for brands such as Dove and Kraft Foods.
Suzannah specialises in designing activities that help people influence decisions constructively. She is a highly respected facilitator who has worked with advisory committees, deliberative workshops, paired discussions and focus groups.
Having loved swimming since her earliest years, Suzannah developed an unexpected passion for running and cycling too when she did the Blenheim Palace Triathlon to raise money for Leukeamia Research. She now serves on the committee of the Tunbridge Wells Triathlon Club. Suzannah is lucky enough to live on a street that faces a common – the perfect setting for the street parties that she has organised with fellow Common View residents – celebrating Guy Fawkes and the Jubilee.
We are proud to be Associates
of the Consultation Institute.
We are a Company Partner of the MRS to demonstrate our commitment to the highest research standards.
We have been approved as market research
suppliers for the Crown Commercial Service.