Thames Water_wAfter a rigorous procurement process we’re delighted to say that Community Research has been selected by Thames Water as their sole supplier of Public Consultation services over the next 3 years, with the option to extend this for up to a further 3 years, if agreed by both parties. This covers the period of the next price review, during which the company will have much cause to engage with and consult its 15 million customers on its future challenges, plans and investment proposals.

Our work will involve:

  • Advising on appropriate consultation techniques and methods for increasing engagement.
  • Event management and delivery (e.g. roadshows, public meetings, open days.)
  • Survey based consultation.
  • Qualitative consultation techniques.
  • Social media engagement.
  • Keeping abreast of trends in consultation and advising on, and implementation of new, relevant approaches.
  • Management of consultation responses.
  • Consultation analysis and reporting.

We’re very much looking forward to the challenges ahead, and adding to our experience of working with water companies.


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