Since our last newsletter we were delighted to be part of a water industry roundtable on customer engagement on 21st April 2016. We jointly organised the event with The Consumer Council for Water, Water UK, Ofwat and The Consultation Institute.

The aims were:

  • To allow customer engagement and Customer Challenge Group leads the time and space to discuss challenges and share learning.
  • To provide an opportunity to stimulate and influence the debate on the future of customer engagement in the water industry.

The audience heard from speakers from inside and outside the sector and were given a valuable opportunity to discuss key challenges and solutions with colleagues from other companies.

We have summarised the key discussion points here:

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