A new strategy for the four years to 2020 was developed as part of Nottingham City Clinical Commissioning Group’s (CCG) planning for commissioning health services. The strategy had three main ambitions:
To support the development of the new strategy, a programme of engagement was conducted with stakeholders, partners, patients and the public to ensure the priorities agreed were appropriate and reflective of the health needs in Nottingham… Continue reading
Technology companies and other business to business companies, particularly in the USA, have a fairly long established tradition of developing and running Customer Advisory Councils or Customer Advisory Boards. According to the Wikipedia description these comprise “a group of existing customers, convened on a regular basis to advise company management on industry trends, business priorities, and strategic direction.” They “typically consist of 10 to 15 customers, selected to represent a cross section of the customer base.”
This approach doesn’t seem to be as widely used here in the UK, but we are increasingly seeing interest in similar kinds of… Continue reading
Many of our clients are keen to engage younger audiences but struggle to do so. Over the years we have learned a good deal about what works best to get the most from research and engagement activities with younger audiences.
There are many elements to this but we thought we’d share just a few of our top tips!
1. Be cautious of mixing
It’s easy to forget how we all felt when we were at school. The people in the year above us seemed so much older and more sophisticated, even intimidating. From an adult perspective the difference between a… Continue reading
We have been following recent developments in the water sector with great interest. Regulators and representative organisations have all been actively considering what worked well in terms of customer engagement during the 2014 price review and, more importantly, what lessons can be learnt and applied to the next price review in 2019. There certainly were a lot of good things to report, not least the fact that, according to Ofwat, there were conversations with a quarter of a million people!
We attended a seminar recently convened by UK Water Industry Research (UKWIR) to brief the sector on the findings of… Continue reading