Qualitative

NHS_England_Logo_wWe’re delighted to have been appointed to undertake some important qualitative evaluation work for NHS England. We are undertaking the qualitative elements of an evaluation of the palliative care development currency. The currency is being tested this year by 13 providers of palliative care, along with their commissioning bodies.

The use of currencies is well established in the NHS and is the basis of payment for the majority of acute care. A ‘currency’  in this context is a way of grouping patients’ healthcare needs into units that have broadly similar clinical and resource needs. The aim is to allow… Continue reading

As researchers we believe (of course) in the value of independent research. Actions you take and policies you adopt may have clear objectives and intended consequences, but do you always know what the true impact is on your audiences? Internal data may not be sufficient to give you the answer and the following recent example of our work shows how wider and unintended impacts can be uncovered through careful and sensitive research.

We recently conducted a research study with doctors and employers of doctors. All the doctors who took part had been given a warning or had restrictions placed on… Continue reading

Dudley_wThe process of setting up the successful Vanguard Project (an NHS improvement programme) in Dudley has highlighted that there is a fundamental question to answer about what people want and value about ‘access’ in relation to primary health care services.

GP feedback

Dudley Clinical Commissioning Group (CCG) has evidence from the GP ‘friends and family test’ indicating that the majority of patients would recommend their surgery. Results from the GP Patient Survey for Dudley CCG area are also in the same ballpark as for England as a whole. However, previous research has highlighted that satisfaction levels are higher for those… Continue reading

As professional regulator, the General Dental Council (GDC) has a duty to encourage dental professionals to raise concerns where they have witnessed something that they believe poses a risk to patients. The Report into the Mid Staffordshire NHS Foundation Trust Public Inquiry (the ‘Francis Report’) highlighted numerous issues relating to the provision of health services, not least the fact that taking the decision to raise a concern in the workplace is often a difficult one, which may impact on health professionals’ personal and professional lives. One objective of the GDC’s response to the Francis Report was to review its guidance… Continue reading