Dudley_wThe process of setting up the successful Vanguard Project (an NHS improvement programme) in Dudley has highlighted that there is a fundamental question to answer about what people want and value about ‘access’ in relation to primary health care services.

GP feedback

Dudley Clinical Commissioning Group (CCG) has evidence from the GP ‘friends and family test’ indicating that the majority of patients would recommend their surgery. Results from the GP Patient Survey for Dudley CCG area are also in the same ballpark as for England as a whole. However, previous research has highlighted that satisfaction levels are higher for those… Continue reading

Following on from our first blog article outlining two focus group tricky characters to be aware of in groups, here are the remaining three:

# 3 – The Ranter

Angry participants can be keen to attend discussion groups as they have a particular issue they want to air. Their views need to be taken into account, but it is important to manage their behaviour as it can frighten other participants and derail the session. It’s vital that they do not undermine your authority as the facilitator. The best way to deal with them is to:


We wanted to share some tips on how to deal with different respondent types when facilitating group discussions. Here are the first two:

# 1 – The floor-hogger
This participant just loves to talk – about themselves!
Whilst they will have valid opinions, you don’t want them to dominate the room or sway the discussions. Some tactics you can use are:

  • Actively ask others in the group for their opinions.
  • Remind them that it is your job to make sure everyone has their say (as laid out in the ground rules, which you agreed at the start.)
  • Angle your… Continue reading