Deliberative research

We’re delighted to have been selected to run Ofgem’s (the gas and electricity regulator) Consumer First Panel through to 2017. The Panel has been running for 7 previous years and has been the flagship project within Ofgem’s Consumer First initiative. It comprises eighty everyday domestic customers recruited from four locations across Britain. The panel meets regularly to discuss key issues impacting on their participation in the energy market, as well as other topics related to energy. We have been appointed to recruit this year’s panel and run the regular panel sessions, with some further panel work taking place via an… Continue reading

We have been following recent developments in the water sector with great interest. Regulators and representative organisations have all been actively considering what worked well in terms of customer engagement during the 2014 price review and, more importantly, what lessons can be learnt and applied to the next price review in 2019. There certainly were a lot of good things to report, not least the fact that, according to Ofwat, there were conversations with a quarter of a million people!

We attended a seminar recently convened by UK Water Industry Research (UKWIR) to brief the sector on the findings of… Continue reading