Below are a few recent client case studies, to give you a flavour of our work.

Case Studies


General Medical Council
Research and Consultation

Community Research has supported the General Medical Council (GMC) on a wide range of consultation and research projects, including:

A staged research programme using both qualitative and quantitative research to better understand the experience of both doctors and complainants who have been through fitness to practise (FTP) procedures.

Qualitative research to supplement two consultations being undertaken by the GMC. The groups covered a range of stakeholders and were convened in a number of geographical locations around the UK. Community Research analysed the findings and produced a report which was used to supplement the findings from the formal consultations.

Research to supplement the findings of previously conducted quantitative research into doctors’ perceptions of the guidance published by the GMC. Three groups with doctors were held across the nations. The GMC’s Standards and Ethics Committee considered the findings of the research and made some recommendations as to how the organisation should respond.

Consultancy in relation to three separate formal GMC consultations. Community Research advised in broad terms whether: the consultation approaches used by the GMC were taken accord with good practice; the overall process was sufficiently inclusive, transparent and fair and the methods used provided an effective means of achieving the intended outcomes in the time available


General Dental Council
An Online Panel and Qualitative Research

The General Dental Council (GDC), for the first time, commissioned a patient and public panel to provide a sustainable and regular method to hear the views of patients and the public, following the recommendations of the Francis and Keogh reports.

The overarching aims for the panel are to provide a permanent, flexible and cost effective method for the GDC for research and patient and public engagement; to establish a group of patients and the public whose knowledge and understanding of dentistry will grow over time to provide insight about public attitudes and perceptions of dental regulation and their experience of dentistry; and to provide an effective communications and engagement mechanism for the GDC with patients and the public.

Community Research, in partnership with Research Now, recruited a bespoke online panel of 5,000 patients and public from within Research Now’s existing, national ‘Valued Opinions’ Panel. Those recruited remain a part of the Research Now Panel but have been separately profiled and identified as GDC panellists.

In addition, Community Research was commissioned by the GDC to carry out depth interviews to help the GDC understand dental care professionals’ views and attitudes about raising concerns about their fellow healthcare professionals. The objective of the research was to identify the barriers which affect those who want to raise concerns, and the enablers which will help them to do so.


General Pharmaceutical Council
Deliberative Research

The General Pharmaceutical Council (GPhC) undertook a formal consultation on its Draft Standards for Registered Pharmacies. Community Research was commissioned to provide input into a staff workshop to help staff prepare for the consultation; to design a 'toolkit' that could be used by other organisations (e.g. third sector, expert patient groups, LINks) who might want to run their own discussions about the consultation proposals, and to run a programme of deliberative events with the public and patients to explore views about specific elements of the consultation.

This represented the first time that GPhC had used a wide-ranging deliberative research process to inform its thinking in this way and the findings were used to directly inform its programme of work.

They have subsequently commissioned Community Research to use a deliberative workshop approach (reconvening some of the original panellists) to explore patient and public perceptions to specific policy areas on the following occasions:

  • Expectations and views of public reporting
  • Perceptions of changes relating to the supply of pharmacy medicines
  • Views of pharmacy performance and draft ratings system
  • Views of Indicative Sanctions Guidance


General Osteopathic Council
Exploratory Qualitative Research

The General Osteopathic Council (GOsC) commissioned Community Research to undertake some first stage exploratory qualitative research with members of the general public and osteopathic patients in order to: explore perceptions and expectations of the profession and levels of knowledge of and trust in osteopathy; ascertain information needs and what information might be sought by those becoming a patient of an osteopath; explore expectations of the experience of being a patient of an osteopath; explore relative perceptions of professionalism and quality of care as compared to other healthcare providers and ascertain levels of awareness of regulation of osteopathy (particularly around protection from harm) and the response to the existence of the GOsC and the GOsC’s role.


The Food Standards Agency (FSA)
Review and Scoping Report about Online Panels

The Food Standards Agency (FSA) was considering developing the use of an online panel to engage consumers in its policy and delivery work. They commissioned Community Research to provide some desk research and consultancy work to provide an objective view of the possible merits in using an online approach to its engagement work. Community Research was asked to review the FSA’s current public engagement practice and provide input to the organisation’s thinking regarding possible future use of online panels. Following this the decision was made by the FSA to go ahead with an online consumer panel programme and this has been running ever since.